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Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy. 

We are currently seeking a high calibre professional to join our team as a Client Admin Payment Manager.

Principal Responsibilities

• Provide guidance to client admin staff and relationship teams to ensure completeness and timeliness of daily transactions and report exceptional case
• Review all outstanding cases and monitor the follow ups
• Process checker for High Value Payments
• Supervise risk issues
• Leads to streamline workflow and eliminate redundant practices through regular review of existing procedures
• Reviews/Ensures Desk Instruction Manual (DIM) are updated timely
• Leads team in system development / UAT
• Set/Assist in setting individual objectives and staff performance periodically
• Demonstrate a positive ability to manage change and adapt to all new systems, procedures and projects involving operational processes from various locations
• Increase the competency of the team by sharing knowledge, providing specific technical training sessions and best practice sharing
• Identify training needs of the team and actively manage ongoing team and individual development
• Review team’s performance against the PLAs and implement change where necessary to meet the requirements set out in the PLA without compromising FIM or Internal Audit Recommendations

• At least 3-5 years of experience in payments processing role with exposure to SWIFT messages such as MT103, MT202 and MT202 COV, including a managerial role
• Proactive, self-motivated and communication and able to work under pressure
• Strong interpersonal and communication skills in written and spoken English
• Planning and decision-making skills
• Innovative with proven problem-solving skills
• Flexible for shift to support payment

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.